Complaints

What can Environmental Health investigate?

Environmental Health can investigate complaints that fall under the authority of the Health Department or local Board of Health, such as:

  • Food Service Establishments 
  • Trailer Courts & Campgrounds
  • Body Art Establishments
  • Public Accommodations
  • Pools & Spas
  • Daycare Centers
  • Septic Systems & Wastewater Treatment

 If we determine there are violations of any state, county, or local regulations, we will take the appropriate actions to ensure any public health concerns are addressed in a timely manner.   

Additionally, we have the authority to investigate Foodborne and Waterborne Illness Outbreaks that involve establishments we regulate and facilities, locations, or events that we don't normally regulate.   This gives us the opportunity to identify the source of an outbreak and take action to limit the spread and/or prevent it from occurring again in the future.  

What can't Environmental Health investigate?

We cannot investigate complaints or enforce rules if we don't have the authority to regulate them.   We cannot:

  • Investigate criminal activities, such as:
    • Illegal drug use or sales in establishments 
    • Threats or acts of violence in establishments
  • Investigate complaints that are not related to public health and safety, such as:
    • Tattoo or food quality that doesn't meet expectations
    • Refusal to refund money for unsatisfactory products or services
    • Poor customer service
  • Intervene in legal disputes between employers and employees, such as:
    • Wrongful termination
    • Matters dealing with compensation (e.g., wages, tips, benefits)
    • Unfair or hostile work environments
  • Intervene in matters regulated under the Landlord and Tenant Act, such as: 
    • Elimination of bedbugs or other pests in apartments
    • Remediation of mold issues in apartments
    • Evictions or deposit returns

What if I have a complaint or concerns about something that CCHD doesn't appear to regulate? 

Use the Resource & Information section located on the righthand side of this page to find information and links to agencies or organizations that may be able to help.  You can click on the topic associated with your complaint or concern, or click the View All Resources button to view all the categories available.   

What if I have a complaint involving a licensed establishment that I believe is a public health concern?  

Complete the General Environmental Health Complaint Form.   As REHS are often out on inspections or doing other field work, completing the online form helps ensure we receive accurate information in a timely manner.   

What if I ate or drank something that I believe made me ill? 

Complete the Foodborne Illness Complaint Form.  As REHS are often out on inspections or doing other field work, completing the online form helps ensure we receive accurate information in a timely manner.